How long will it take to receive my personalized item?
A. Your personalized order will ship to arrive in approximately 7-10 business days. We offer Expedited Handling for an additional $4. Orders with Expedited Handling ship to arrive in 3-5 business days. You can also select 2nd Day Air to receive your order in 2-3 business days.Please remember that we create each gift individually for you or your recipient. Some of our items take 3 to 4 weeks to personalize and cannot be expedited. The extra personalization time is listed on the product pages. Click here for more Delivery Information.
How can I unsubscribe from your discounts and special offers email newsletter?
Cherished Memories sends out discounts and special offers to email newsletter subscribers who opt-in to our promotions. If you prefer not to receive these exclusive offers, you may use the following form to unsubscribe:
How will I know when my order has been shipped?
You will be notified when your order ships from our offices. When available, a tracking number will be sent to you via email.
Can I track my order online?
Most of our orders are sent via USPS or UPS. Not all of these orders can be tracked. When a tracking number is available, it will be sent to you via email in your shipping confirmation email with a link to track your order.
Can I return a personalized item?
Cherished Memories stands behind the quality of every product we sell. Understandably, personalized items cannot be accepted for return, except when there is a quality concern. If your order is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt credit, exchange or full refund. Cancellations and changes must be made by 10:00 p.m. Mountain time of the same day you place your order. To insure that your change is received, use the contact form on the website, or call our customer service department at 1-208-587-9383. All returns or exchanges must be made within 10 days of receipt.
I made a mistake on the item I ordered. Can I get a replacement?
We understand that everyone makes mistakes (including us!), especially on spelling and dates! Take special care when reviewing your order. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we offer it to you at a 20% discount. Of course, if we made the error, we will send a replacement item at no charge to you.
What payment methods do you accept?
Cherished Memories accepts Visa, MasterCard, Discover and American Express. You can pay by check or money order by sending your order through the mail.
Do you offer Quantity Discounts?
Cherished Memories also offers volume discounts on orders of 100 or more pieces of the same item. Perhaps you are organizing a family reunion or planning your wedding. Please e-mail us using the contact form below or elsewhere on our web site and include the details of your request.
Can I order Photo Items on the Internet?
A. We do accept digital photos for reproduction on selected products. Click here to visit our Photo Gifts Page. For the best quality reproduction, please review our Image Requirements before uploading your image.
If the item you want to order is not available with a digital image upload, or if your images do not meet the minimum standards for upload, you may send a photo to us with your order through the mail at: Cherished Memories Order Department, 265 N 3rd East, Mountain Home, Idaho 83647.
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